Last modified: 2014-09-23 19:23:32 UTC

Wikimedia Bugzilla is closed!

Wikimedia has migrated from Bugzilla to Phabricator. Bug reports should be created and updated in Wikimedia Phabricator instead. Please create an account in Phabricator and add your Bugzilla email address to it.
Wikimedia Bugzilla is read-only. If you try to edit or create any bug report in Bugzilla you will be shown an intentional error message.
In order to access the Phabricator task corresponding to a Bugzilla report, just remove "static-" from its URL.
You could still run searches in Bugzilla or access your list of votes but bug reports will obviously not be up-to-date in Bugzilla.
Bug 54701 - add basic expectations management to docs
add basic expectations management to docs
Status: NEW
Product: Wikimedia Labs
Classification: Unclassified
tools (Other open bugs)
All All
: Unprioritized normal
: ---
Assigned To: Marc A. Pelletier
Depends on:
Blocks: documentation
  Show dependency treegraph
Reported: 2013-09-27 14:42 UTC by Sumana Harihareswara
Modified: 2014-09-23 19:23 UTC (History)
3 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Description Sumana Harihareswara 2013-09-27 14:42:24 UTC
Re Users: mention basic expectations of users; things like "you should be at least somewhat familiar to working on a Unix-like commandline or have someone who is to help" 

Re service level agreement: Tool Labs is "semi-production" - "semi-production" means that we are aiming for two nines of uptime, hoping to reach or approach three, and that when something fails off-hours only /some/ of the operations team gets rushed to help as opposed to /all/ of it in the case of a production failure.

Re expectation for communication: we'll aim to give 48 hours notice before significant downtime

If this is not good enough, here's the road to production -- "add a Bugzilla ticket" - what product? what component? ask Andre Klapper to wrangle it? Something like ?

Note You need to log in before you can comment on or make changes to this bug.