Last modified: 2014-09-23 19:23:32 UTC

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Bug 54701 - add basic expectations management to docs
add basic expectations management to docs
Status: NEW
Product: Wikimedia Labs
Classification: Unclassified
tools (Other open bugs)
All All
: Unprioritized normal
: ---
Assigned To: Marc A. Pelletier
Depends on:
Blocks: documentation
  Show dependency treegraph
Reported: 2013-09-27 14:42 UTC by Sumana Harihareswara
Modified: 2014-09-23 19:23 UTC (History)
3 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Description Sumana Harihareswara 2013-09-27 14:42:24 UTC
Re Users: mention basic expectations of users; things like "you should be at least somewhat familiar to working on a Unix-like commandline or have someone who is to help" 

Re service level agreement: Tool Labs is "semi-production" - "semi-production" means that we are aiming for two nines of uptime, hoping to reach or approach three, and that when something fails off-hours only /some/ of the operations team gets rushed to help as opposed to /all/ of it in the case of a production failure.

Re expectation for communication: we'll aim to give 48 hours notice before significant downtime

If this is not good enough, here's the road to production -- "add a Bugzilla ticket" - what product? what component? ask Andre Klapper to wrangle it? Something like ?

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