Last modified: 2014-02-12 23:45:23 UTC

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Bug 39467 - Mobile feedback to OTRS should include article in the summary
Mobile feedback to OTRS should include article in the summary
Status: RESOLVED WONTFIX
Product: MobileFrontend
Classification: Unclassified
Feature requests (Other open bugs)
unspecified
All All
: High enhancement
: ---
Assigned To: Arthur Richards
: easy
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2012-08-18 02:40 UTC by Someguy1221
Modified: 2014-02-12 23:45 UTC (History)
15 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description Someguy1221 2012-08-18 02:40:07 UTC
Looking at the "mobile feedback" queue on OTRS, many readers clearly have an assumption that we know what article they were reading on their device when the selected to email feedback. It would be tremendously helpful if the article being viewed were included in the email summary line. Please excuse me if I have filed this in the wrong place.
Comment 1 Emufarmers 2012-09-16 00:11:12 UTC
Could someone take a look at this?  This should be pretty easy to add, since the name of the article is already sent as a parameter in the URL so that you can return to it.
Comment 2 Phil Chang 2012-09-16 03:30:38 UTC
Thanks for filing this bug/enhancement. There was legal review of this recently and there is no problem including the referring page in support emails.

Arthur, we should make this change for all emails generated from the Contact form.
Comment 3 Jon 2012-10-23 17:16:01 UTC
This has been implemented.
Comment 4 Raimond Spekking 2012-10-23 17:40:42 UTC
(In reply to comment #3)
> This has been implemented.

Testing with de.m.wikipedia.org it works for all contact reasons with exception of "Regarding a factual error"

One of the most used contact reason I remember in info-de queue.
Comment 5 Jon 2012-10-23 18:29:30 UTC
Should be fixed when
https://gerrit.wikimedia.org/r/29623

gets merged and deployed.
Comment 6 Arthur Richards 2012-11-19 22:53:09 UTC
Marking as wontfix as we are disabling the contact form (for everything but technical feedback) per #41502

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