Last modified: 2014-04-09 09:37:18 UTC

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Bug 63662 - Windows 7 renders Helvetica Neue in very ugly way
Windows 7 renders Helvetica Neue in very ugly way
Product: MediaWiki
Classification: Unclassified
Interface (Other open bugs)
PC Windows 7
: Unprioritized normal (vote)
: ---
Assigned To: Nobody - You can work on this!
Depends on:
Blocks: typography-refresh
  Show dependency treegraph
Reported: 2014-04-08 02:42 UTC by PRO
Modified: 2014-04-09 09:37 UTC (History)
5 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---

"Helvetica Neue" Windows 7 (36.42 KB, image/png)
2014-04-08 02:42 UTC, PRO
"Helvetica Neue" Windows 7 (x64) Firefox 28 (71.39 KB, image/png)
2014-04-08 03:13 UTC, PRO
"Helvetica Neue" Windows 7 (x64) Chrome 32 (95.74 KB, image/png)
2014-04-08 03:33 UTC, PRO
"Liberation Sans" Windows 7 Chrome (32) (91.07 KB, image/png)
2014-04-08 03:39 UTC, PRO

Description PRO 2014-04-08 02:42:35 UTC
Created attachment 15046 [details]
"Helvetica Neue" Windows 7

Windows 7 (Sp1) seems to have significant problems with rendering Helvetica Neue. Just take a look on the screenshot. Letters are very bold and unreadable. I use default ClearType settings, without any custom tuning. I've linked some general browser bug-reports in the file description (that I've quick googled): [[File:Screenshot_Wikipedia_07.04.14.png]]
Comment 1 PRO 2014-04-08 03:13:10 UTC
Created attachment 15047 [details]
"Helvetica Neue" Windows 7 (x64) Firefox 28
Comment 2 PRO 2014-04-08 03:33:24 UTC
Created attachment 15048 [details]
"Helvetica Neue" Windows 7 (x64) Chrome 32
Comment 3 PRO 2014-04-08 03:39:08 UTC
Created attachment 15049 [details]
"Liberation Sans" Windows 7 Chrome (32)

For compare (on my system), it looks fine (also in FF) before bug 63512 was fixed
Comment 4 spage 2014-04-08 06:01:35 UTC
Thanks for the bug report and the screen shots. This doesn't happen for me using Firefox 28 and Chrome 32 on a Sauce Labs Win7 instance.  You have some font substitution going on that is overriding the sans-serif body to select some unexpected font. It could be in your available fonts, your font settings, your browser settings...   (Or, someone was fussing with site CSS while you took those snapshots.)

As I understand it, Windows doesn't have Helvetica Neue and it substitutes Arial for Helvetica.  In Firefox, right-click on some sans-serif text and choose Inspect Element, and on the right side of the developer window click the Fonts tab, and Firefox will tell you what font it's using. Sauce Labs Win7 Firefox28 says Arial.

Based on that I'm marking this Worksforme.  If you can provide additional information we may be able to figure out what's causing it in your case and determine how widespread it is.
Comment 5 PRO 2014-04-08 10:35:27 UTC
I've done what you said:
(Yes, I already thought that it could be a special case with me.) 

Helvetica 93 Black Extended

Used as: "Helvetica Neue"

and for italic text:

Helvetica Neue 37 Thin Condensed Oblique

Used as: "Helvetica Neue"

It look in IE9 the same, Chrome says only Rendered Fonts: Helvetica Neue (under Computed at the bottom).
I'm not sure where I got this font from (maybe Adobe, date is 15.08.2011).
Comment 6 Steven Walling 2014-04-08 17:36:31 UTC
(In reply to PRO from comment #5)
> It look in IE9 the same, Chrome says only Rendered Fonts: Helvetica Neue
> (under Computed at the bottom).
> I'm not sure where I got this font from (maybe Adobe, date is 15.08.2011).

Yes, another application would have to have installed it if you did not directly. I have heard that very old versions of some Adobe products (like Reader, etc.) can install a version of these fonts that renders poorly. This should not be the case for newer versions. 

Since it seems like you don't want any browser or website to display these fonts, I would recommend turning them off in your system fonts settings. There is guide how to do this via Control Panel at You can also restore all default font settings if you prefer.

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