Last modified: 2012-04-16 09:15:58 UTC

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Bug 26706 - Unable to login ("Login sucessful" --> [[Special:Watchlist]] --> "Not logged in" --> repeat )
Unable to login ("Login sucessful" --> [[Special:Watchlist]] --> "Not logged ...
Status: RESOLVED INVALID
Product: MediaWiki
Classification: Unclassified
User login and signup (Other open bugs)
unspecified
All All
: High major with 1 vote (vote)
: ---
Assigned To: Nobody - You can work on this!
http://en.wikipedia.org/wiki/Wikipedi...
:
: 26789 26819 26824 (view as bug list)
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2011-01-13 13:30 UTC by Helder
Modified: 2012-04-16 09:15 UTC (History)
13 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments
Screenshot of Step 2/3, after cleaning up the cookies (185.29 KB, image/png)
2011-01-13 13:30 UTC, Helder
Details
Login sucessfull screen (106.96 KB, image/png)
2011-01-13 13:31 UTC, Helder
Details
Not logged in (again!!) (197.96 KB, image/png)
2011-01-13 13:31 UTC, Helder
Details

Description Helder 2011-01-13 13:30:35 UTC
Created attachment 7986 [details]
Screenshot of Step 2/3, after cleaning up the cookies

Hi!

Sometimes I'm experiencing trouble when trying to login on Wikimedia projects (pt.wikibooks, en.wikipedia, at least).

Steps:
1. I'm logged out.
2. I click on [[Special:Watchlist]] and get the "Not logged in" message. Ok.
3. I clear the cookies in Google Chrome (8.0.552.200 beta)
4. I log in and get the "Login sucessful" message. Ok.
5. I click on [[Special:Watchlist]] and get the "Not logged in" message again! (although now there are some cookies)

I've tried to shift + reload the browser, it but it doesn't help.

The problem also happens on Firefox (Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.13) Gecko/20101206 Ubuntu/10.10 (maverick) Firefox/3.6.13).

I just noticed It was also reported on English Wikipedia Village pump:
http://en.wikipedia.org/wiki/Wikipedia:Village_pump_%28technical%29#Can.27t_stay_logged_in_using_Google_Chrome
Comment 1 Helder 2011-01-13 13:31:23 UTC
Created attachment 7987 [details]
Login sucessfull screen
Comment 2 Helder 2011-01-13 13:31:54 UTC
Created attachment 7988 [details]
Not logged in (again!!)
Comment 3 Raimond Spekking 2011-01-13 13:38:52 UTC
Some reports from dewiki too.
Comment 4 Amir E. Aharoni 2011-01-13 14:43:37 UTC
Marking it as "major". It's certainly not an "enhancement" and it's not quote "normal" either.
Comment 5 Amir E. Aharoni 2011-01-13 14:45:19 UTC
To me it also happens in he.wp and he.ws.

It does not happen in Internet Explorer, but it does happen in Firefox and Chrome.
Comment 6 Thor Malmjursson 2011-01-13 22:59:14 UTC
upping to high importance, looks  fairly serious. i wouldn't call it normal either
Comment 7 Sam Reed (reedy) 2011-01-13 23:02:11 UTC
You realise we ignore the priority? (or at least, don't use it for anything)

I've found vanilla chrome isn't fine, incognito chrome is fine, and FF is fine...
Comment 8 Thor Malmjursson 2011-01-13 23:04:17 UTC
No, I didn't :)  I forgot to add a couple of things above, so I'll note them here.

I'm getting this on Firefox 3.6.13, Opera 10.1.63, Konqueror
(running on KDE 4.4.5) and a clean install of Chromium with no cache.  All of
these are on Mandriva 2010.2, KDE 4.4.5
Comment 9 Sam Reed (reedy) 2011-01-14 03:57:07 UTC
<TimStarling> !log commented out the $wgCentralAuthCookieDomain = '' in CentralNotice.php

Should be all fixed now... Seems to have fixed it for me!
Comment 10 Skier Dude 2011-01-15 06:20:32 UTC
Concur w/Reedy = was happening in Chrome late yesterday for me - no issues this evening.
Comment 11 Simon Walker 2011-01-16 00:38:00 UTC
Just had this bug occur in Firefox 4.0b9 (Win7), couldn't stay logged in even after clearing cache/cookies.
Comment 12 Helder 2011-01-17 22:42:39 UTC
(In reply to comment #9)
> <TimStarling> !log commented out the $wgCentralAuthCookieDomain = '' in
> CentralNotice.php
> 
> Should be all fixed now... Seems to have fixed it for me!

Link to log: http://wikitech.wikimedia.org/index.php?title=Server_admin_log&oldid=31377#January_14

It is still happening to me, both on Firefox and Chrome. There are also reports of the problem on Opera 11.
http://en.wikipedia.org/w/index.php?title=Wikipedia:Village_pump_(technical)#Can.27t_stay_logged_in_using_Google_Chrome
Comment 13 Leinad 2011-01-18 11:40:15 UTC
*** Bug 26789 has been marked as a duplicate of this bug. ***
Comment 14 Mark A. Hershberger 2011-01-19 18:11:06 UTC
I just tried with Chrome on Windows Vista and didn't have the problem.  Is anyone still seeing this?
Comment 15 Helder 2011-01-20 19:40:26 UTC
(In reply to comment #14)
> I just tried with Chrome on Windows Vista and didn't have the problem.  Is
> anyone still seeing this?

Yes, I still have the problem.
I tried to login on en.wikibooks using Google Chrome 8.0.552.200 beta and right after getting the message "Login sucessful", and going to [[b:Special:Watchlist]], I was not logged in again.

Sometimes the logout only happens after some minutes, when I change to another wikimedia project.
Comment 16 Leinad 2011-01-20 22:35:02 UTC
*** Bug 26819 has been marked as a duplicate of this bug. ***
Comment 17 Mark A. Hershberger 2011-01-20 23:22:58 UTC
I have been trying to duplicate this with Google Chrome 8.0.552.237 (Official Build 70801) and not having any luck.  Try upgrading?
Comment 18 Helder 2011-01-21 01:11:11 UTC
I just went to English Wiktionary, using Google Chrome 8.0.552.237, and clicked on "Log in / create account"[1]. Then I checked "Remember my login status on this computer" and "logged in". Immediatelly after that, clicking on [[Special:Watchlist]] I got "Not logged in".


[1]http://en.wiktionary.org/w/index.php?title=Special:UserLogin&returnto=Wiktionary:Main_Page
Comment 19 Skier Dude 2011-01-21 03:05:02 UTC
Updated problems:
Using Firefox 3.16.3 & Vista:
1. I am logged out.
2. Clear browser cache
3. Navigate to en.wikipedia.org - not logged in
4. I log in (not "remember me") and get the "Login successful" message.
5. Click on [[Special:Watchlist]] and get the "Not logged in" message.
 - - -but - - -
1. I am logged out.
2. Clear browser cache
3. Navigate to https://secure.wikimedia.org/wikipedia/en/wiki/Special:UserLogin
4. I log in(not "remember me") and get the "Login successful" message.
5. Click on [[Special:Watchlist]] and remain logged in & every connection after that is still on the https/secure server (not just the login).
- - - If - - -
1. I am logged out.
2. Clear browser cache
3. Navigate to en.wikipedia.org - not logged in
4. I log in (not "remember me" and get the "Login successful" message.
5. Click on [[Special:Watchlist]] and get the "Not logged in" message.

In Google Chrome 8.0.552.237:
1. I am logged out.
2. Clear browser cache
3. I log in (not "remember me") and get the "Login successful" message.
4. I click on [[Special:Watchlist]] and remain logged in.

In IE 8.0.16385:
1. I am logged out.
2. Clear browser cache
3. I log in (not "remember me") and get the "Login successful" message.
4. I click on [[Special:Watchlist]] and remain logged in.

This is all on the same computer; so if it were just me I'd think it was browser specific.  BUT, with all of the other reports and my prior experience, that gets thrown out the window. 
My 2 cents; hope it helps!
Comment 20 Mark A. Hershberger 2011-01-21 16:09:48 UTC
Thanks for checking on this.  I'm using Firefox 3.6.13 on Vista, and using your steps, cannot reproduce.
Comment 21 Mark A. Hershberger 2011-01-21 18:14:32 UTC
*** Bug 26824 has been marked as a duplicate of this bug. ***
Comment 22 Roan Kattouw 2011-01-21 23:12:57 UTC
(In reply to comment #16)
> *** Bug 26819 has been marked as a duplicate of this bug. ***

Per that bug, some of these problems may be caused by the live hack I put in to try to fix them in the first place. I have now taken that out.
Comment 23 sp23qst 2011-01-21 23:35:07 UTC
(In reply to comment #22)
> (In reply to comment #16)
> > *** Bug 26819 has been marked as a duplicate of this bug. ***
> 
> Per that bug, some of these problems may be caused by the live hack I put in to
> try to fix them in the first place. I have now taken that out.

Thank you, it worked ! The problem disappeared as suddenly as it had appeared. The situation is back to normal as far as my SUL bug is concerned.
Comment 25 Mark A. Hershberger 2011-04-22 00:20:32 UTC
Pretty sure this is completely fixed.
Comment 26 tvoz 2011-05-02 07:47:25 UTC
I am suddenly having this problem - have been using Chrome for a long time with no problem at all. Suddenly this afternoon when I log into Wikipedia on Chrome the login does not hold - I am logged in, but when I go to the next page, any one, I am logged out.  I cleared by browser history anc cache but it made no difference.  Logging in on Firefox is fine.  The bug is not fixed - but urgently needed to be. Thanks
Comment 27 tvoz 2011-05-02 07:55:49 UTC
(In reply to comment #25)
> Pretty sure this is completely fixed.

NO, it just started happening to me for the first time today.  On Chrome, WIndows XP.  No problem on Firefox except that I hate Firefox and want to go back to Chrome which always worked perfectly until today.   At the same time that this Wiki log on bug started, my Gmail Notifier also went haywire (says server's certificate invalid) and when I log onto Facebook it does not hold the login between sessions when I check "keep me logged in".  It does keep me logged in as long as I have that button unchecked - which makes no sense, and just started today.   thanks for any help
Comment 28 Roan Kattouw 2011-05-02 10:33:08 UTC
(In reply to comment #27)
> (In reply to comment #25)
> > Pretty sure this is completely fixed.
> 
> NO, it just started happening to me for the first time today.  On Chrome,
> WIndows XP.  No problem on Firefox except that I hate Firefox and want to go
> back to Chrome which always worked perfectly until today.   At the same time
> that this Wiki log on bug started, my Gmail Notifier also went haywire (says
> server's certificate invalid) and when I log onto Facebook it does not hold the
> login between sessions when I check "keep me logged in".  It does keep me
> logged in as long as I have that button unchecked - which makes no sense, and
> just started today.   thanks for any help

If you're having more or less the same problem at Wikipedia, GMail and Facebook all at the same time, it's way more likely that it's something on your browser's end, rather than Wikimedia, Google and Facebook engineers all making the same mistake at the same time. Re-closing as fixed.
Comment 29 tvoz 2011-05-02 15:32:50 UTC
Thanks Roan - but I just checked 1nternet Explorer  (IE 7,0,5730, 13IC ) and the exact same problem happened as is happening on Chrome - I log in manually, I am acknowledged as being logged in - see my user name up top, etc., and when I navigate to any other page I am logged out.   This is not happening in Firefox but is happening in both Chrome and Explorer.  Sorry I didn't tell you that last night - I never use IE so didn't think to check it.   Please look into this again. Thanks
Comment 30 Mark A. Hershberger 2011-05-02 15:42:50 UTC
(In reply to comment #29)
> Thanks Roan - but I just checked 1nternet Explorer  (IE 7,0,5730, 13IC ) and
> the exact same problem happened as is happening on Chrome

Does it show the same problems with Facebook and Gmail?
Comment 31 tvoz 2011-05-02 16:42:06 UTC
There is no problem with gmail itself on any browser - the problem is with the Gmail Notifier  for Windows (gives a popup when a new msg arrives even if you're not logged on) - instead of accessing my inbox, it gives an error message saying the server's certificate is invalid,   As for Facebook, I can log on manually from all three browsers, but on Chrome and IE if I check the box "Keep me logged in", it does not let me log on, but if I uncheck that box, it keeps me logged in.  Firefox not having that problem.
Comment 32 Mark A. Hershberger 2011-05-02 17:35:51 UTC
(In reply to comment #31)
> As for Facebook, I can
> log on manually from all three browsers, but on Chrome and IE if I check the
> box "Keep me logged in", it does not let me log on, but if I uncheck that box,
> it keeps me logged in.  Firefox not having that problem.

It does sound like the problem is not with Facebook or Wikipedia, but with your computer.  I'm closing this bug INVALID.  Please let someone else re-open it if they have the problem consistently on Wikipedia but not other sites.
Comment 33 tvoz 2011-05-02 20:11:20 UTC
OK, I found the problem - my computer's clock had changed the month to June instead of May - I don't know how - and this seems to be what confused log-ins to Wikipedia, Facebook and the Gmail notifier on Chrome and IE.  No idea why it didn;t affect Firefox, but in any case it is solved and I'm sorry for bothering you guys, as it looked exactly the same as the above problem but was not.   I'm posting this in case anyone else comes along and is tearing hair out over the same thing - check your clock.  Thanks all.

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