Last modified: 2007-08-14 20:08:31 UTC

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Bug 10043 - OTRS notification system keeps recreating old mails in queues
OTRS notification system keeps recreating old mails in queues
Status: RESOLVED FIXED
Product: Wikimedia
Classification: Unclassified
OTRS (Other open bugs)
unspecified
All All
: High major (vote)
: ---
Assigned To: Nobody - You can work on this!
: shell
Depends on:
Blocks:
  Show dependency tree / graph
 
Reported: 2007-05-27 22:03 UTC by Tomasz G. Sienicki
Modified: 2007-08-14 20:08 UTC (History)
2 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---

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Description Tomasz G. Sienicki 2007-05-27 22:03:42 UTC 
Since the upgrade of OTRS *exactly the same* 12 old emails reappear everyday in the info-pl queue; and the same 12 notifications are mailed everyday (every time with a new ticket number).

These are emails with subject lines:
1. [Ticket#(new number every time)] New ticket notification! ([Ticket#2007012010 [...])
2. [Ticket#(new number every time)] New ticket notification! (Spis latarń)
3. [Ticket#(new number every time)] New ticket notification! ([Ticket#2007020310 [...])

+ 9 mails in Chinese.
Comment 1 JeLuF 2007-05-27 22:22:40 UTC 
2007020310 is not a valid ticket ID. Please provide more detail.
Comment 2 Tomasz G. Sienicki 2007-05-27 22:29:16 UTC 
(In reply to comment #1)
> 2007020310 is not a valid ticket ID. Please provide more detail.
 
OK, look at these:
* [Ticket#2007052710000347]
* [Ticket#2007052610000536]
* [Ticket#2007052510000396]

This is one of the 12 mails that reappear everyday.
Comment 3 JeLuF 2007-05-27 23:08:12 UTC 
There are some tickets hanging in the spool directory. Those are among them. I removed all of them, but I don't yet understand why tickets stay in the spool directory *and* go into OTRS at the same time.

So while removing them makes those tickets go away, new ones will likely appear sooner or later.
Comment 4 Tomasz G. Sienicki 2007-08-14 19:54:32 UTC 
Again, the same situation: we have 5 mails that re-appear everyday:

[Ticket#2007081410000428]
[Ticket#2007081410000401] 
[Ticket#2007081410000366]
[Ticket#2007081410000357] 
[Ticket#2007081410000339]
Comment 5 JeLuF 2007-08-14 20:08:31 UTC 
Removed all mails from /opt/otrs/var/spool

Looks like a bug in the perl script that processes mails. It crashes after inserting the ticket into the DB.
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