Last modified: 2014-11-17 09:21:10 UTC

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Bug 27852 - Wikimedia wikis need better issue reporting system
Wikimedia wikis need better issue reporting system
Status: REOPENED
Product: Wikimedia
Classification: Unclassified
General/Unknown (Other open bugs)
unspecified
All All
: Low enhancement with 4 votes (vote)
: ---
Assigned To: Nobody - You can work on this!
:
: 29853 (view as bug list)
Depends on: 29923
Blocks:
  Show dependency treegraph
 
Reported: 2011-03-04 20:20 UTC by MZMcBride
Modified: 2014-11-17 09:21 UTC (History)
11 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description MZMcBride 2011-03-04 20:20:31 UTC
Currently if a Wikimedia wiki has an issue, the venues for users to report the issue are limited and esoteric. These mostly include IRC and/or Bugzilla.

There should be a proper user interface for reporting problems with the site that's available from the sidebar of any Wikimedia wiki. There are some notes about this here:
* http://www.mediawiki.org/wiki/Entomology
* http://en.wikipedia.org/wiki/Wikipedia:Kvetch
Comment 1 Mark A. Hershberger 2011-03-10 04:40:06 UTC

*** This bug has been marked as a duplicate of bug 27001 ***
Comment 2 MZMcBride 2011-03-10 04:45:40 UTC
(In reply to comment #1)
> 
> *** This bug has been marked as a duplicate of bug 27001 ***

Un-duping for now. Bugzilla integration doesn't seem to meet the scope of this bug. This is about problem reporting generally. Bugzilla integration with MediaWiki would make tech-problem reporting easier, but wouldn't do much to address other issues, as far as I can tell. For example, "this page contains a copyright violation" or "this page is libelous." A generic problem reporting interface might solve both bugs.
Comment 3 Mark A. Hershberger 2011-03-10 21:53:52 UTC
> This is about problem reporting generally.

Bug 27001 address that problem.  Any solution to Bug 27001 will necessarily require a solution to this bug if only to avoid creating confusion from "Where do I report this issue?"
Comment 4 MZMcBride 2011-03-11 00:13:42 UTC
(In reply to comment #3)
>> This is about problem reporting generally.
> 
> Bug 27001 address that problem.  Any solution to Bug 27001 will necessarily
> require a solution to this bug if only to avoid creating confusion from "Where
> do I report this issue?"

I'm sorry, I'm not following. Bug 27001 is about Bugzilla/MediaWiki integration. I don't think anyone intends for Bugzilla to ever be used as a place where a random user can say "hey, this article seems like a copyright violation" or other similar article issue complaints. Is that how you envision the future of Bugzilla? If so, you're absolutely correct and this is a duplicate. But I have a very strong inclination that _nobody_ wants to see general article issues being reported in Bugzilla, so some other system would be needed (the subject of this bug). Something more along the lines of OTRS/MediaWiki integration would be closer, I think, though not quite there.
Comment 5 Mark A. Hershberger 2011-03-11 00:23:28 UTC
> Is that how you envision the future of Bugzilla?

No, but the idea is to give people a single place of reporting *all* problems and then having a way to feed those reports into OTRS or Bugzilla.  I think a problem reporting wizard would be one possible way to solve this.  And then, when someone says "I found a problem with Wikipedia", you just direct them to the problem reporting wizard instead of worrying about which system their problem goes into.
Comment 6 MZMcBride 2011-03-11 00:29:47 UTC
(In reply to comment #5)
>> Is that how you envision the future of Bugzilla?
> 
> No, but the idea is to give people a single place of reporting *all* problems
> and then having a way to feed those reports into OTRS or Bugzilla.

Ah, okay. That's not how I read bug 27001 at all. I read it as a means to integrate two specific software systems for the purpose of making tech problem reporting easier. If it's not as narrow as that, feel free to re-resolve this.

> I think a problem reporting wizard would be one possible way to solve this.  
> And then, when someone says "I found a problem with Wikipedia", you just 
> direct them to the problem reporting wizard instead of worrying about which 
> system their problem goes into.

Yes, agreed. That's what I was pushing for with this bug (as opposed to the more narrow vision I saw in bug 27001). The brainstorming page at the English Wikipedia (<http://en.wikipedia.org/wiki/Wikipedia:Kvetch>) sort of outlines this. Some sort of sidebar pop-up/Special page extension with a wizard that users could use would be ideal here, I think.
Comment 7 Mark A. Hershberger 2011-03-11 00:33:48 UTC
*** Bug 27001 has been marked as a duplicate of this bug. ***
Comment 8 Mark A. Hershberger 2011-05-13 21:30:23 UTC
See https://bugzilla.mozilla.org/show_bug.cgi?id=425663#c23 and followup for relevant information.
Comment 9 Mark A. Hershberger 2011-07-13 00:25:59 UTC
*** Bug 29853 has been marked as a duplicate of this bug. ***
Comment 10 Chad H. 2011-11-30 15:13:34 UTC
I think we should be able to work on something to do this. Write up an extension that starts with "What sort of issue do you have?"

1. Typo or mistake in article
2. Page is a copyright violation
3. Technical issue with the site

Then the user could be presented with a form that guides them through reporting effectively. Each "type" of problem could go to a different backend (eg: tech issues to BZ, copyright issue to e-mail OTRS, etc)
Comment 11 Guillaume Paumier 2011-11-30 15:18:43 UTC
Just throwing in a couple notes & sketches I worked on last year on the topic. The goal was to have a unified interface dispatching to onwiki forums / OTRS / etc. depending on the issue and the choices of the user.

Just in case it can be helpful:
http://usability.wikimedia.org/wiki/Multimedia:%22Report_an_issue%22_wizard
Comment 12 Platonides 2011-11-30 15:45:59 UTC
(In reply to comment #10)
> I think we should be able to work on something to do this. Write up an
> extension that starts with "What sort of issue do you have?"

What would you do when people misfile their reports?
Filed as 'Mistake in article': I get gibberish in the pdf export of [[foo]] (a backtrace). 'Technical issue': There should be an arbitration commitee for this wiki.
I'm sure final users will get much more creative.
Comment 13 Andre Klapper 2012-10-15 22:42:31 UTC
(In reply to comment #0)
> Currently if a Wikimedia wiki has an issue, the venues for users to report the
> issue are limited and esoteric. These mostly include IRC and/or Bugzilla.
> 
> There should be a proper user interface for reporting problems with the site
> that's available from the sidebar of any Wikimedia wiki.

Probably not exactly what you're looking for, but there are Feedback pages per extension, such as
https://www.mediawiki.org/wiki/Visual_editor/Feedback
https://commons.wikimedia.org/wiki/Commons:Upload_Wizard_feedback

And Erik told me that
"MediaWiki has a built-in JavaScript library for providing feature-level feedback through a pop-up, and posting that feedback to a wiki page. As noted above, I think it's currently only used by Upload Wizard and Visual Editor (the latter brokenly)."
Comment 14 Platonides 2012-10-17 17:45:11 UTC
(In reply to comment #13)
> And Erik told me that
> "MediaWiki has a built-in JavaScript library for providing feature-level
> feedback through a pop-up, and posting that feedback to a wiki page. As noted
> above, I think it's currently only used by Upload Wizard and Visual Editor (the
> latter brokenly)."

It's used in eswiki for all kind of article errors (see «Notificar un error» in the sidebar). Unless Erik was refering to a different feedback popup.
Comment 16 Platonides 2012-10-18 16:19:48 UTC
Yes, it's a different system: http://es.wikipedia.org/wiki/MediaWiki:Wikibugs.js
Comment 17 Andre Klapper 2013-04-13 13:53:08 UTC
So what are the exact criteria required to consider this bug report FIXED?
Comment 18 MZMcBride 2013-04-13 20:31:30 UTC
(In reply to comment #17)
> So what are the exact criteria required to consider this bug report FIXED?

Some mixture of comment 10, comment 11, comment 12, comment 15, and comment 16, I guess.
Comment 19 Quim Gil 2014-04-17 05:20:55 UTC
A year later...

Developing an extension? Isn't enough editing wiki pages (improving the documentation) and perhaps the sidebar (improving UX)?

Different Wikimedia projects have different ways to handle user feedback and problems reported. en.wiki has https://en.wikipedia.org/wiki/Wikipedia:Contact_us , es.wiki has that piece of JS, other (most) projects basically will address any kind of user feedback via the Village Pump, and perhaps an email address. Could one tool work for all? In different languages?

It would be useful to know more about these users getting confused about where to report problems. Maybe that would help us improving the current documentation and channels.

Also, for what is worth we are discussing the possibility of moving Bugzilla et al to Phabricator, where users could follow deep links from wiki pages, log in with their Wikimedia credentials, and report problems with certain fields pre-filled. See https://www.mediawiki.org/wiki/Requests_for_comment/Phabricator

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