Last modified: 2011-06-23 20:23:04 UTC

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Bug 25225 - Bugzilla help pages are not helpful
Bugzilla help pages are not helpful
Status: RESOLVED WONTFIX
Product: Wikimedia
Classification: Unclassified
Bugzilla (Other open bugs)
unspecified
All All
: Normal enhancement (vote)
: ---
Assigned To: Nobody - You can work on this!
: upstream
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2010-09-20 08:08 UTC by Noisebridge Granny
Modified: 2011-06-23 20:23 UTC (History)
3 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description Noisebridge Granny 2010-09-20 08:08:26 UTC
Where are the simple help items?  
First: Why is help listed in an obscure spot on the left of the page.  Normally 'Help' is on the top of a page to the far right.

Second:  When I did go to 'help' I would have to learn an entire new vocabulary to know the meaning of the categories.  I suppose that the help is helpful to insiders, but it is useless for the casual editor.

Third:  Even the 'keywords' field of this form is unintuitive.  I naively entered 'Help Pages' believing that a tag belonged in that field.  I was directed to a list of acceptable keywords. If it is a finite group, why are they not in a drop down box?  The list was unintuitive, Acai?  Citron?  are you kidding?  Maybe someone knows the difference between them as usability releases.  I don't.  And to enter a simple comment, I am not interested in learning.
Comment 1 Chad H. 2010-09-20 12:26:28 UTC
(In reply to comment #0)
> Where are the simple help items?  
> First: Why is help listed in an obscure spot on the left of the page.  Normally
> 'Help' is on the top of a page to the far right.
> 

I have no real opinion on this. I think it's just fine near the top on the left, but I wouldn't care if it was moved. I don't click it anyway.

> Second:  When I did go to 'help' I would have to learn an entire new vocabulary
> to know the meaning of the categories.  I suppose that the help is helpful to
> insiders, but it is useless for the casual editor.
> 
> Third:  Even the 'keywords' field of this form is unintuitive.  I naively
> entered 'Help Pages' believing that a tag belonged in that field.  I was
> directed to a list of acceptable keywords. If it is a finite group, why are
> they not in a drop down box?  The list was unintuitive, Acai?  Citron?  are you
> kidding?  Maybe someone knows the difference between them as usability
> releases.  I don't.  And to enter a simple comment, I am not interested in
> learning.

These are upstream issues, adding said keyword.
Comment 2 Priyanka Dhanda 2011-06-21 18:43:11 UTC
Bugmeister is the new Bugzilla maintainer and default assignee.
Comment 3 p858snake 2011-06-21 22:50:47 UTC
WONTFIX:
(In reply to comment #0)
> Where are the simple help items?  
> First: Why is help listed in an obscure spot on the left of the page.  Normally
> 'Help' is on the top of a page to the far right.
It is current in the left sidebar where the other common links are ("new bug", "search bug") it seems logical in that location.

> Second:  When I did go to 'help' I would have to learn an entire new vocabulary
> to know the meaning of the categories.  I suppose that the help is helpful to
> insiders, but it is useless for the casual editor.
Those help pages are written by the BZ team so it's not really something we can do/fix inside BZ but we could do a simple set on wiki if someone really desired.

> Third:  Even the 'keywords' field of this form is unintuitive.  I naively
> entered 'Help Pages' believing that a tag belonged in that field.  I was
> directed to a list of acceptable keywords. If it is a finite group, why are
> they not in a drop down box?  The list was unintuitive, Acai?  Citron?  are you
> kidding?  Maybe someone knows the difference between them as usability
> releases.  I don't.  And to enter a simple comment, I am not interested in
> learning.
4.0 now has drop down of possible keywords which imho is worse for new people. Although how did you find that list was unintuitive, the list (https://bugzilla.wikimedia.org/describekeywords.cgi) gave a description of what the keywords were for.

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