Last modified: 2014-09-23 22:34:44 UTC

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Bug 22629 - Set bugzilla up to allow bugs to be created/changed via email
Set bugzilla up to allow bugs to be created/changed via email
Status: REOPENED
Product: Wikimedia
Classification: Unclassified
Bugzilla (Other open bugs)
unspecified
All All
: Normal enhancement (vote)
: ---
Assigned To: Nobody - You can work on this!
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2010-02-23 22:03 UTC by Priyanka Dhanda
Modified: 2014-09-23 22:34 UTC (History)
15 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description Priyanka Dhanda 2010-02-23 22:03:11 UTC
Can I still modify bugs via email?
Comment 1 Sam Reed (reedy) 2010-08-10 21:27:24 UTC
No

"Fixed" as it's verified not working :P
Comment 2 Krinkle 2011-03-19 23:50:12 UTC
* Removing shell keyword as there's no task for shell operators yet
* Adding upstream

Question: Did this ever work ? If so, what changed it.
Comment 3 Sam Reed (reedy) 2011-03-19 23:56:48 UTC
Doesn't need upstreaming, it exists in BZ, see http://ask.metafilter.com/67634/How-can-I-set-up-Bugzilla-to-receive-bugs-via-email and http://www.bugzilla.org/docs/3.0/html/api/email_in.html

It's "shell" (though, not like most requests), as it's something we need to get probably Ryan Lane to setup.

As for "still", I'm presuming we could, but I never remember being able to do it, but can't say I ever tried, bar my "No"...
Comment 4 Priyanka Dhanda 2011-06-21 18:43:12 UTC
Bugmeister is the new Bugzilla maintainer and default assignee.
Comment 5 p858snake 2011-06-21 23:17:04 UTC
(In reply to comment #0)
> Can I still modify bugs via email?
I don't think we ever did?

But is this something we even really want?
Comment 6 Ryan Lane 2011-06-22 00:52:04 UTC
Yes. I was actually just discussing this with someone.
Comment 7 Sam Reed (reedy) 2012-06-20 15:40:42 UTC
https://rt.wikimedia.org/Ticket/Display.html?id=3159
Comment 8 Thehelpfulone 2012-06-22 19:18:55 UTC
Resetting to default per bug 37789
Comment 9 Bartosz Dziewoński 2013-07-04 21:46:47 UTC
Sooo, has anybody looked into this? It would be cool if it could be made to work.
Comment 10 Andre Klapper 2013-07-07 10:53:15 UTC
I haven't, and currently don't plan to look into this - I'm not convinced if this would be positive when it comes to quality and amount of reports (and I'm happy to be proven wrong).
Comment 11 Sumana Harihareswara 2014-01-16 19:10:01 UTC
I'd love reply-by-email but not file-by-email (at least right now).
Comment 12 Dan Andreescu 2014-01-16 19:14:05 UTC
If this feature isn't coming any time soon, it would be really nice if we could change the address to something like bugzilla-do-not-reply@wikimedia.org or at least add "Do Not Reply" in the email templates.
Comment 13 MZMcBride 2014-01-16 21:45:37 UTC
(In reply to comment #12)
> If this feature isn't coming any time soon, it would be really nice if we
> could change the address to something like bugzilla-do-not-reply@wikimedia.org
> or at least add "Do Not Reply" in the email templates.

Is this an issue currently? That is, are people replying (in vain) to Bugzilla e-mails?
Comment 14 Sam Reed (reedy) 2014-01-16 21:56:11 UTC
I'm not sure. I just know sometimes being able to reply via an email client rather than having to log onto bugzilla (moreso on mobile devices) etc
Comment 15 Sumana Harihareswara 2014-01-16 22:03:26 UTC
(In reply to comment #13)

> Is this an issue currently? That is, are people replying (in vain) to
> Bugzilla e-mails?

Yes. http://lists.wikimedia.org/pipermail/analytics/2014-January/001509.html
Comment 16 Toby Negrin 2014-01-16 23:54:50 UTC
This has been a standard feature on any bugzilla installation I've used. I'm sure I've been replying to bugs.
Comment 17 Andre Klapper 2014-01-17 00:17:17 UTC
We'd need to set it up and test it: http://www.bugzilla.org/docs/4.4/en/html/api/email_in.html

(In reply to comment #12)
> change the address to something like bugzilla-do-not-reply@wikimedia.org

Admins could change that via https://bugzilla.wikimedia.org/editparams.cgi?section=mta#mailfrom_desc but might require the address to actually exist.
Comment 18 Bartosz Dziewoński 2014-01-17 00:20:52 UTC
(In reply to comment #12)
> change the address to something like bugzilla-do-not-reply@wikimedia.org

This might potentially annoy people who filter their bugmail (that is, just about everyone).

If we can't actually set this feature up, then some "Do not reply" warnings or an autoresponder at bugzilla-daemon@ would be better and hopefully simple enough to do.
Comment 19 Sam Reed (reedy) 2014-01-17 01:09:33 UTC
Should be trivial enough to do. Just needs some opsen to poke the mail server a bit
Comment 20 MZMcBride 2014-01-17 04:21:39 UTC
(In reply to comment #15)
> Yes. http://lists.wikimedia.org/pipermail/analytics/2014-January/001509.html

Thanks for the link, particularly as I'm not subscribed to that mailing list. I can't help but heh a little. :-)

(In reply to comment #19)
> Should be trivial enough to do. Just needs some opsen to poke the mail
> server a bit

According to <http://lists.wikimedia.org/pipermail/analytics/2014-January/001510.html>, Diederik filed RT #3159 and it was rejected (oh look, it's cross-referenced in comment 7 here... ;-).

Can someone with RT access please explain the current status of this RT ticket?
Comment 21 Yuvi Panda 2014-01-17 05:58:58 UTC
(In reply to comment #20)
> Can someone with RT access please explain the current status of this RT
> ticket?

Closed as rejected referencing #c10 here
Comment 22 Dan Andreescu 2014-01-17 16:52:59 UTC
> Thanks for the link, particularly as I'm not subscribed to that mailing list. I
can't help but heh a little. :-)

Self deprecation fully intended, MZ, I'm happy that it generated "heh"(s) and this discussion.

> This might potentially annoy people who filter their bugmail (that is, just
about everyone).

Agreed.  Just a "Do Not Reply" in the footer or header of those emails would be nice.

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