Last modified: 2009-02-19 15:27:50 UTC

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Bug 17340 - Notification messages not being sent despite preferences being set
Notification messages not being sent despite preferences being set
Status: RESOLVED FIXED
Product: Wikimedia
Classification: Unclassified
OTRS (Other open bugs)
unspecified
All All
: Normal normal with 7 votes (vote)
: ---
Assigned To: Tim Starling
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2009-02-03 15:24 UTC by Mark Ryan
Modified: 2009-02-19 15:27 UTC (History)
8 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description Mark Ryan 2009-02-03 15:24:20 UTC
I am not being sent any notifications of new tickets in my queues, or of follow-up to tickets I own, despite having the respective preferences set to "Yes", and despite me receiving follow-ups and there obviously being new tickets.

The histories of tickets still show the notifications being sent out. See for example the following ticket history:

https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketHistory&TicketID=2378671

SendAgentNotification  "FollowUp"-notification sent to "ultrablue@gmail.com". -  root@localhost (Admin OTRS)  02/03/2009 06:12:21  

I never received that notification. According to Mark Bergsma, the Wikimedia email server hasn't had anything to do with my email address (ultrablue at gmail) at all today, when the above notification was purportedly sent out.

The last notification email I received was at 09:30 31 January 2009 (UTC). At least one other user in the IRC channel has the same situation as me, receiving their final notification at the same time.

This situation is only slightly annoying to me (I keep having to log in to OTRS to check for follow-up) but if others are experiencing it too, it might be more worrisome.
Comment 1 Sven Hagge 2009-02-03 15:39:02 UTC
/me raises his hand for being the other user on IRC. 

Actually, I should receive email notification on any action but I am not getting any. For new messages I am in the recipients list or new messages (which I dont get), for follow ups I am not on that list
https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketHistory&TicketID=2396703
I already had my mail address changed from freenet to gmail by an OTRS admin which had no effect at all.
Comment 2 Hans-Petter Fjeld 2009-02-06 22:53:31 UTC
I am also experiencing this bug, and I have talked to others that do too. Hope this can be fixed soon.
Comment 3 Jeandré 2009-02-11 17:00:12 UTC
Me too.

The OTRS system was upgraded circa 2008-01-30 per email "Wikimedia OTRS upgrade" from Tim Starling.
Comment 4 Tim Starling 2009-02-19 03:20:24 UTC
Should be fixed now. The problem was some null bytes in the notification table that somehow survived the fixup script.
Comment 5 Platonides 2009-02-19 15:27:50 UTC
Confirmed. Emails have started arriving.

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