Last modified: 2009-02-03 07:54:09 UTC
Umlauts cause problems with with display of customers message. Compare: https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=2388628 (Normal view) and https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketPlain&TicketID=2388628&ArticleID=2815813 (Source) or https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketPlain&TicketID=2393129&ArticleID=2822270 (Source) and https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=2393129 (Normal View) Problem occurs in in normal view (first example) and in source view (second example).
(In reply to comment #0) > Umlauts cause problems with with display of customers message. Compare: > > https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=2388628 > (Normal view) and > https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketPlain&TicketID=2388628&ArticleID=2815813 > (Source) > > or > > https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketPlain&TicketID=2393129&ArticleID=2822270 > (Source) and > https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=2393129 > (Normal View) > > Problem occurs in in normal view (first example) and in source view (second > example). > Are we sure it's /only/ umlauts? That seems unlikely to me, I guess.
(In reply to comment #1) > Are we sure it's /only/ umlauts? That seems unlikely to me, I guess. Haven't checked for other special characters. Possibly others would cause the same problem.
The first test case occurred before I converted the schema to UTF-8 and is probably fixed already for new tickets. The second is apparently due to the OTRS database incorrectly having article_plain.body being a MEDIUMTEXT instead of, as it is in the schema file, a LONGBLOB. OTRS inserts the binary data exactly as it came in, and MySQL truncates it at the first invalid UTF-8 character. I'm fixing this now.
It should be fixed for new emails now. I'm not sure if it affects pre-upgrade emails -- only incoming messages with "Transfer-Content-Encoding: 8bit" were affected, and they appear to be in the minority.
