Last modified: 2009-01-30 20:56:29 UTC

Wikimedia Bugzilla is closed!

Wikimedia migrated from Bugzilla to Phabricator. Bug reports are handled in Wikimedia Phabricator.
This static website is read-only and for historical purposes. It is not possible to log in and except for displaying bug reports and their history, links might be broken. See T19248, the corresponding Phabricator task for complete and up-to-date bug report information.
Bug 17248 - After replying to a ticket in OTRS, the ticket does not unlock
After replying to a ticket in OTRS, the ticket does not unlock
Status: RESOLVED DUPLICATE of bug 17250
Product: Wikimedia
Classification: Unclassified
OTRS (Other open bugs)
unspecified
All All
: Normal minor (vote)
: ---
Assigned To: Tim Starling
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2009-01-30 15:06 UTC by Ryan (Rjd0060)
Modified: 2009-01-30 20:56 UTC (History)
2 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description Ryan (Rjd0060) 2009-01-30 15:06:12 UTC
When replying to a ticket, the ticket should automatically unlock itself after the reply is sent.  It remains locked to the agent who then has to manually unlock it.
Comment 1 Stifle 2009-01-30 18:37:44 UTC
This will be fixed when bug 17250 is, because changing the status dropdown to Closed successfully when you answer a ticket results in the ticket being unlocked as well.
Comment 2 Mike.lifeguard 2009-01-30 20:56:29 UTC
(In reply to comment #1)
> This will be fixed when bug 17250 is, because changing the status dropdown to
> Closed successfully when you answer a ticket results in the ticket being
> unlocked as well.
> 

Duped then

*** This bug has been marked as a duplicate of bug 17250 ***

Note You need to log in before you can comment on or make changes to this bug.


Navigation
Links