Last modified: 2007-08-14 20:08:31 UTC
Since the upgrade of OTRS *exactly the same* 12 old emails reappear everyday in the info-pl queue; and the same 12 notifications are mailed everyday (every time with a new ticket number). These are emails with subject lines: 1. [Ticket#(new number every time)] New ticket notification! ([Ticket#2007012010 [...]) 2. [Ticket#(new number every time)] New ticket notification! (Spis latarń) 3. [Ticket#(new number every time)] New ticket notification! ([Ticket#2007020310 [...]) + 9 mails in Chinese.
2007020310 is not a valid ticket ID. Please provide more detail.
(In reply to comment #1) > 2007020310 is not a valid ticket ID. Please provide more detail. OK, look at these: * [Ticket#2007052710000347] * [Ticket#2007052610000536] * [Ticket#2007052510000396] This is one of the 12 mails that reappear everyday.
There are some tickets hanging in the spool directory. Those are among them. I removed all of them, but I don't yet understand why tickets stay in the spool directory *and* go into OTRS at the same time. So while removing them makes those tickets go away, new ones will likely appear sooner or later.
Again, the same situation: we have 5 mails that re-appear everyday: [Ticket#2007081410000428] [Ticket#2007081410000401] [Ticket#2007081410000366] [Ticket#2007081410000357] [Ticket#2007081410000339]
Removed all mails from /opt/otrs/var/spool Looks like a bug in the perl script that processes mails. It crashes after inserting the ticket into the DB.
