Last modified: 2007-08-14 20:08:31 UTC
Since the upgrade of OTRS *exactly the same* 12 old emails reappear everyday in the info-pl queue; and the same 12 notifications are mailed everyday (every time with a new ticket number).
These are emails with subject lines:
1. [Ticket#(new number every time)] New ticket notification! ([Ticket#2007012010 [...])
2. [Ticket#(new number every time)] New ticket notification! (Spis latarń)
3. [Ticket#(new number every time)] New ticket notification! ([Ticket#2007020310 [...])
+ 9 mails in Chinese.
2007020310 is not a valid ticket ID. Please provide more detail.
(In reply to comment #1)
> 2007020310 is not a valid ticket ID. Please provide more detail.
OK, look at these:
This is one of the 12 mails that reappear everyday.
There are some tickets hanging in the spool directory. Those are among them. I removed all of them, but I don't yet understand why tickets stay in the spool directory *and* go into OTRS at the same time.
So while removing them makes those tickets go away, new ones will likely appear sooner or later.
Again, the same situation: we have 5 mails that re-appear everyday:
Removed all mails from /opt/otrs/var/spool
Looks like a bug in the perl script that processes mails. It crashes after inserting the ticket into the DB.